How can we truly learn from patients’ and families’ poor experiences? by @murrayawallace @weeklyblogclub #nhsaaa

Conversation

From the latin – planctus 

LamentThe word ‘complaint’ has a latin root: planctus. It means to beat the breast in grief; to mourn for something lost.

What would it be like if we routinely treated ‘complaints’ in healthcare as laments for the loss of something important, rather than seeing them as criticism, feedback, or just a burdensome administrative task?

Through my work with patients, their families…

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Chirpy, chirpy, tweet, tweet…. by @sparklystar55 @weeklyblogclub #nhsaaa

Delirium and Creamola Foam

In November I’m off to the European Delirium Association Conference to share the work that’s been done on the delirium pathway in A&A. It’s in a place called Cremona which to my mind looks and sounds like Creamola, as in the foam drink from my childhood.

Delirium 2screen-capture-12The work I’m presenting on is education.

For many thinking about childhood will mean revisiting their school days.…

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Taking mental health strategy online by @jodimullen @weeklyblogclub #nhsaaa

Project Ginsberg G Logo

Mental Health Strategy

Scottish Government LogoWith the launch of its Mental Health Strategy for Scotland 2012-2015, the Scottish Government committed to developing a Scotland-wide approach to improve mental health through new technology. Project Ginsberg is one of a number of initiatives born of this commitment.

Ginsberg is a joint project between the Scottish Government, NHS 24 and New Media Scotland.

It’s an online…

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Let’s talk about…thinking differently by @Amy13simp @weeklyblogclub #nhsaaa

Thinking differently

Fit into boxI’m sure most of us would agree we came in to the jobs to “make a difference”, to “empower people” and to “support people to achieve the things that are important to them” but somewhere along the line systems and processes, risk aversion and “fitting people into boxes” got in the way.

Sound familiar? Thought so!

So if we could get back to when we were all brand new, just out…

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Stepping in - covering the weekly email!

I was tempted to open this email and burst into song, with Lionel Ritchie’s
‘Hello again, hello ..’ but a sudden realisation that most of you will be
far to young to know what I’m talking about made me reconsider.  As Iona is
still on annual leave I’m back with some weekly news on what’s been
happening across the Partnership and beyond (for the younger colleagues
among us, I resisted the temptation to incorporate a Buzz Lightyear saying
at that point!).

At the end of last week’s email you’ll remember I asked you to let me know
of anything you wanted mentioned, or felt that colleagues and I should know
about.  I was delighted to hear from Greg on Arran (almost by return) about
the Art in Mind project on the island. It was great to hear it’s going from
strength to strength. This month it celebrates its 10th anniversary.
Perhaps we can all join in a virtual chorus of ‘Happy birthday to you,
etc’. Today members past and present are having an informal get together
with a public event.

It’s really exciting to hear the group is setting up as an independent
charity, that’s great news to share. Over the years they have become
virtually self sufficient in terms of fundraising, but have continued to be
supported by the Arran Visual Arts community charity.  Hopefully Greg will
keep us up to date with progress of the charity, and maybe some pics?
Thanks for this update.

Good news

Iona told us recently about the Keep Well team submitting six abstracts to
the public health conference (in November).  Five have been accepted for
poster presentations with one very likely to be upgraded to an oral
presentation – really excellent news, well done to the team.  I think we
should be proud to share our work and our expertise and I’m personally
delighted when teams do so.  Maybe once the posters are completed the team
could share pictures of them, although they may need to wait until after
the conference. The posters cover:

  ·    Cardiovascular risk prevalence identified from    Checks
  ·    How physically active are you? Using the ScotPASQ screening tool in
     MSK Podiatry Service
  ·    Knowledge and Skills of staff involved in Keep Well. A joint
     submission on behalf of all board areas
  ·    Health Inequalities, engaging with people in deprived communities. A
     joint submission on behalf of all board areas
  ·    Delivering Keep Well Health Checks within General Dental Practices
  ·    Health & Wellbeing Heart Function Programme

Good luck in November, we’re all wishing you well.

Quite interesting stuff

On Wednesday North Ayrshire Council Housing Services held a ‘drop in
anytime’ event at the Volunteer Rooms, High Street, Irvine. The new build
project for the Kiln Court development comprises of 16 new sheltered
housing units and a Social Services hub. This event gave the public the
opportunity to meet the main contractor and find out the details about this
exciting development. You will be kept up to date with any news related to
Kiln Court.  If you want to see a picture of it you can, via Carena or
Facebook page (I saw it on FB).

I was interested to hear this week that from November 2014 North Ayrshire
will join Aberdeen City in a trial run of the Scottish Disclosure Scheme
for Domestic Abuse. Known as ‘Clare’s Law’, North Ayrshire women are to be
given the right to check on their partner’s violent past in a new pilot
scheme. An evaluation of the project and possible roll-out across the whole
of Scotland will take place in 2015.

As you know Self-Directed Support facilitates independence, greater choice
and the ability to direct your own support. Now there are even more
materials and information available at the click of a button, covering
legislation, guidance, national practice guides, guides for service users
and carers or information on direct payments. I’m sure some of you can
guess what I’m going to say, “check it out on Carena”!!  Simply click on
the Self-Directed Support page on Carena
www.carena.org.uk/sele North Ayrshire Council link
also provides a series of factsheets and a five minute animated film that
has received very positive reviews
www.north-ayrshire.gov.uk/resident/health-and-social-care/accessing-social-services/personalisation-and-self-directed-support.aspx
. Do you think there is there anything else related to Self-Directed
Support that you feel would be helpful and should be made available?

The 9th September is Fetal Alcohol Syndrome Awareness Day and it’s a time
of year to reflect on all the hard work that is being done to raise the
awareness of the syndrome caused by mothers drinking alcohol during
pregnancy. NHS Ayrshire & Arran have supported the advice given by Sir
Harry Burns, CMO in 2012, and adopted the advice of ‘No Alcohol, No Risk’.
This ensures that all pregnant women receive the same advice that no amount
of alcohol is known to be completely safe in pregnancy. The only way to be
100% sure that a baby is not affected is for the mother to ‘pause’ from
drinking alcohol for the 9 months of her pregnancy…..the pregnant pause!

More good news

I love sharing good news, so I’m delighted to share that Staff Nurse Laura
Dempsie has completed an MSc in Psychosocial Interventions at the
University Of West of Scotland. I’m sure you will join me in congratulating
Laura on her dedication and hard work in achieving this qualification. Well
done Laura!

NHS Ayrshire & Arran’s Rainbow House has received a generous donation from
the mum of one of its young patients. Catriona Milne from Kilmarnock raised
a fantastic £1,802 by completing a sponsored five kilometres run at the
Tough Mudder endurance event in Edinburgh earlier this summer. Catriona’s
daughter, Emily Rose Anderson, attends Rainbow House, based at Ayrshire
Central Hospital. The donation will go to the Rainbow House Amenity Fund
which is used to purchase toys and support events and outings for young
patients. This includes ad yearly weekend trip to an
outdoor activity centre in Keswick, specially designed for physically
impaired children. Elaine Murray, Administration Manager, responding on
behalf of Rainbow House stated that this was an amazing donation, greatly
appreciated and many young people will benefit from it.

Remember the Care and Support Exhibition that’s taking place on Thursday 9
th October (Menzies Hotel, Irvine 12 noon to 6pm in case you forgot!!). Two
sponsors have now been confirmed, the Menzies Hotel and Big Blue Dog – no
honestly, that’s what they are called – it’s the design company that
supported the development of the Carena website. Sponsorship is a great way
of developing corporate partnerships and reducing our costs. Although we’ve
had over 70 services now committed to the event, many of them are our very
own, there’s still room to squeeze a few more in, but hurry!

Please, please, put some time in your diary to visit this exhibition, and
remember to encourage/support your patients, service users and carers to be
involved too. I know Iona will be reminding you about this one over the
coming weeks – but you can tell her you know all about it ‘cause I told you
(I might get some brownie points in prep for my appraisal).

More quite interesting stuff

Yesterday I attended the launch of the Dementia Strategy Commitment 11
worksteam (Quality and Excellent in Specialist Dementia Care).  At the
event a new one-off self assessment document was launched – the 11
‘standards’ in the assessment cover:

  ·    Legal matters and safeguards
  ·    Person-centred care
  ·    End of life care
  ·    Medication and managing stress and distressed behaviours
  ·    Care environment
  ·    Food, fluid and nutrition
  ·    Pressure area care/continence care
  ·    Falls care
  ·    Workforce planning and development
  ·    Leadership
  ·    Carer involvement

The self assessment covers specNHS
‘beds’ in private/council-run care homes/facilities).  I’m sure some of you
will notice the similarity to the Older People in Acute Hospital inspection
framework, with some additional aspects reflecting the Mental Welfare
Commission visiting report ‘Dignity and respect: dementia continuing care
visits
http://www.mwcscot.org.uk/media/191892/dignity_and_respect_-_final_approved.pdf


In addition to the self assessment NHS Education Scotland are running a
development programme (face to face teaching, webex, action learning sets,
masterclasses etc) to support us in delivering continuous improvement.  Our
representatives on the development programme are – Margaret Rooney,
Clinical Nurse Manager and Senior Charge Nurses Angela Ralston and Brian
Christie.

It will be a busy, but exciting time as this hugely important area of our
service continues to develop.

And nearly finally…

The Scottish Airshow is returning after a 22 years taking take place over
this weekend. On Saturday, there will be a free, family day at Low Green,
Ayr featuring a variety of attractions including a stunning air display.
The airshow will feature the Blades aerobatic team piloted by four ex Red
Arrows, the iconic Battle of Britain Memorial Flight which is comprised of
the Lancaster, Spitfire and Hurricane aircraft which will be joined by a
second Lancaster flown in from Canada especially for the airshow. Sunday’s
event at Glasgow Prestwick Airport has a variety of attractions for all
ages including the chance to get up close to some of the previous day’s
displaying aircraft, including the Battle of Britain Memorial Flight which
will do another air display before leaving for their next show.  I’m a bit
disappointed that I can’t make it – so if you are going could you tweet
some picture for me to see please? Thanks (@dtbarron).

For full details on the latest news, events and services see Carena:
www.carena.org.uk

And actually finally

Just wondering if anyone took up the ballet opti
In the spirit of sharing I wanted to confess I didn’t go for a walk this
week, instead I played football with my six year old grandson – this was
not one of my wiser moves, next week I think I’ll revert back to having a
walk.  Although I’ve heard some people suggest it’s ok to do both on the
one week …. whatever next, exercising every day?

Normal, and slightly more sensible, service will resume next week as Iona
is returning from her summer holidays.

Have a great weekend whatever you’re planning.

Derek Stepping in - covering the weekly email!

I was tempted to open this email and burst into song, with Lionel Ritchie’s
‘Hello again, hello ..’ but a sudden realisation that most of you will be
far to young to know what I’m talking about made me reconsider.  As Iona is
still on annual leave I’m back with some weekly news on what’s been
happening across the Partnership and beyond (for the younger colleagues
among us, I resisted the temptation to incorporate a Buzz Lightyear saying
at that point!).

At the end of last week’s email you’ll remember I asked you to let me know
of anything you wanted mentioned, or felt that colleagues and I should know
about.  I was delighted to hear from Greg on Arran (almost by return) about
the Art in Mind project on the island. It was great to hear it’s going from
strength to strength. This month it celebrates its 10th anniversary.
Perhaps we can all join in a virtual chorus of ‘Happy birthday to you,
etc’. Today members past and present are having an informal get together
with a public event.

It’s really exciting to hear the group is setting up as an independent
charity, that’s great news to share. Over the years they have become
virtually self sufficient in terms of fundraising, but have continued to be
supported by the Arran Visual Arts community charity.  Hopefully Greg will
keep us up to date with progress of the charity, and maybe some pics?
Thanks for this update.

Good news

Iona told us recently about the Keep Well team submitting six abstracts to
the public health conference (in November).  Five have been accepted for
poster presentations with one very likely to be upgraded to an oral
presentation – really excellent news, well done to the team.  I think we
should be proud to share our work and our expertise and I’m personally
delighted when teams do so.  Maybe once the posters are completed the team
could share pictures of them, although they may need to wait until after
the conference. The posters cover:

  ·    Cardiovascular risk prevalence identified from    Checks
  ·    How physically active are you? Using the ScotPASQ screening tool in
     MSK Podiatry Service
  ·    Knowledge and Skills of staff involved in Keep Well. A joint
     submission on behalf of all board areas
  ·    Health Inequalities, engaging with people in deprived communities. A
     joint submission on behalf of all board areas
  ·    Delivering Keep Well Health Checks within General Dental Practices
  ·    Health & Wellbeing Heart Function Programme

Good luck in November, we’re all wishing you well.

Quite interesting stuff

On Wednesday North Ayrshire Council Housing Services held a ‘drop in
anytime’ event at the Volunteer Rooms, High Street, Irvine. The new build
project for the Kiln Court development comprises of 16 new sheltered
housing units and a Social Services hub. This event gave the public the
opportunity to meet the main contractor and find out the details about this
exciting development. You will be kept up to date with any news related to
Kiln Court.  If you want to see a picture of it you can, via Carena or
Facebook page (I saw it on FB).

I was interested to hear this week that from November 2014 North Ayrshire
will join Aberdeen City in a trial run of the Scottish Disclosure Scheme
for Domestic Abuse. Known as ‘Clare’s Law’, North Ayrshire women are to be
given the right to check on their partner’s violent past in a new pilot
scheme. An evaluation of the project and possible roll-out across the whole
of Scotland will take place in 2015.

As you know Self-Directed Support facilitates independence, greater choice
and the ability to direct your own support. Now there are even more
materials and information available at the click of a button, covering
legislation, guidance, national practice guides, guides for service users
and carers or information on direct payments. I’m sure some of you can
guess what I’m going to say, “check it out on Carena”!!  Simply click on
the Self-Directed Support page on Carena
www.carena.org.uk/sele North Ayrshire Council link
also provides a series of factsheets and a five minute animated film that
has received very positive reviews
www.north-ayrshire.gov.uk/resident/health-and-social-care/accessing-social-services/personalisation-and-self-directed-support.aspx
. Do you think there is there anything else related to Self-Directed
Support that you feel would be helpful and should be made available?

The 9th September is Fetal Alcohol Syndrome Awareness Day and it’s a time
of year to reflect on all the hard work that is being done to raise the
awareness of the syndrome caused by mothers drinking alcohol during
pregnancy. NHS Ayrshire & Arran have supported the advice given by Sir
Harry Burns, CMO in 2012, and adopted the advice of ‘No Alcohol, No Risk’.
This ensures that all pregnant women receive the same advice that no amount
of alcohol is known to be completely safe in pregnancy. The only way to be
100% sure that a baby is not affected is for the mother to ‘pause’ from
drinking alcohol for the 9 months of her pregnancy…..the pregnant pause!

More good news

I love sharing good news, so I’m delighted to share that Staff Nurse Laura
Dempsie has completed an MSc in Psychosocial Interventions at the
University Of West of Scotland. I’m sure you will join me in congratulating
Laura on her dedication and hard work in achieving this qualification. Well
done Laura!

NHS Ayrshire & Arran’s Rainbow House has received a generous donation from
the mum of one of its young patients. Catriona Milne from Kilmarnock raised
a fantastic £1,802 by completing a sponsored five kilometres run at the
Tough Mudder endurance event in Edinburgh earlier this summer. Catriona’s
daughter, Emily Rose Anderson, attends Rainbow House, based at Ayrshire
Central Hospital. The donation will go to the Rainbow House Amenity Fund
which is used to purchase toys and support events and outings for young
patients. This includes ad yearly weekend trip to an
outdoor activity centre in Keswick, specially designed for physically
impaired children. Elaine Murray, Administration Manager, responding on
behalf of Rainbow House stated that this was an amazing donation, greatly
appreciated and many young people will benefit from it.

Remember the Care and Support Exhibition that’s taking place on Thursday 9
th October (Menzies Hotel, Irvine 12 noon to 6pm in case you forgot!!). Two
sponsors have now been confirmed, the Menzies Hotel and Big Blue Dog – no
honestly, that’s what they are called – it’s the design company that
supported the development of the Carena website. Sponsorship is a great way
of developing corporate partnerships and reducing our costs. Although we’ve
had over 70 services now committed to the event, many of them are our very
own, there’s still room to squeeze a few more in, but hurry!

Please, please, put some time in your diary to visit this exhibition, and
remember to encourage/support your patients, service users and carers to be
involved too. I know Iona will be reminding you about this one over the
coming weeks – but you can tell her you know all about it ‘cause I told you
(I might get some brownie points in prep for my appraisal).

More quite interesting stuff

Yesterday I attended the launch of the Dementia Strategy Commitment 11
worksteam (Quality and Excellent in Specialist Dementia Care).  At the
event a new one-off self assessment document was launched – the 11
‘standards’ in the assessment cover:

  ·    Legal matters and safeguards
  ·    Person-centred care
  ·    End of life care
  ·    Medication and managing stress and distressed behaviours
  ·    Care environment
  ·    Food, fluid and nutrition
  ·    Pressure area care/continence care
  ·    Falls care
  ·    Workforce planning and development
  ·    Leadership
  ·    Carer involvement

The self assessment covers specNHS
‘beds’ in private/council-run care homes/facilities).  I’m sure some of you
will notice the similarity to the Older People in Acute Hospital inspection
framework, with some additional aspects reflecting the Mental Welfare
Commission visiting report ‘Dignity and respect: dementia continuing care
visits
http://www.mwcscot.org.uk/media/191892/dignity_and_respect_-_final_approved.pdf


In addition to the self assessment NHS Education Scotland are running a
development programme (face to face teaching, webex, action learning sets,
masterclasses etc) to support us in delivering continuous improvement.  Our
representatives on the development programme are – Margaret Rooney,
Clinical Nurse Manager and Senior Charge Nurses Angela Ralston and Brian
Christie.

It will be a busy, but exciting time as this hugely important area of our
service continues to develop.

And nearly finally…

The Scottish Airshow is returning after a 22 years taking take place over
this weekend. On Saturday, there will be a free, family day at Low Green,
Ayr featuring a variety of attractions including a stunning air display.
The airshow will feature the Blades aerobatic team piloted by four ex Red
Arrows, the iconic Battle of Britain Memorial Flight which is comprised of
the Lancaster, Spitfire and Hurricane aircraft which will be joined by a
second Lancaster flown in from Canada especially for the airshow. Sunday’s
event at Glasgow Prestwick Airport has a variety of attractions for all
ages including the chance to get up close to some of the previous day’s
displaying aircraft, including the Battle of Britain Memorial Flight which
will do another air display before leaving for their next show.  I’m a bit
disappointed that I can’t make it – so if you are going could you tweet
some picture for me to see please? Thanks (@dtbarron).

For full details on the latest news, events and services see Carena:
www.carena.org.uk

And actually finally

Just wondering if anyone took up the ballet opti
In the spirit of sharing I wanted to confess I didn’t go for a walk this
week, instead I played football with my six year old grandson – this was
not one of my wiser moves, next week I think I’ll revert back to having a
walk.  Although I’ve heard some people suggest it’s ok to do both on the
one week …. whatever next, exercising every day?

Normal, and slightly more sensible, service will resume next week as Iona
is returning from her summer holidays.

Have a great weekend whatever you’re planning.

Derek

Stepping in - covering the weekly email!

I was tempted to open this email and burst into song, with Lionel Ritchie’s
‘Hello again, hello ..’ but a sudden realisation that most of you will be
far to young to know what I’m talking about made me reconsider. As Iona is
still on annual leave I’m back with some weekly news on what’s been
happening across the Partnership and beyond (for the younger colleagues
among us, I resisted the temptation to incorporate a Buzz Lightyear saying
at that point!).

At the end of last week’s email you’ll remember I asked you to let me know
of anything you wanted mentioned, or felt that colleagues and I should know
about. I was delighted to hear from Greg on Arran (almost by return) about
the Art in Mind project on the island. It was great to hear it’s going from
strength to strength. This month it celebrates its 10th anniversary.
Perhaps we can all join in a virtual chorus of ‘Happy birthday to you,
etc’. Today members past and present are having an informal get together
with a public event.

It’s really exciting to hear the group is setting up as an independent
charity, that’s great news to share. Over the years they have become
virtually self sufficient in terms of fundraising, but have continued to be
supported by the Arran Visual Arts community charity. Hopefully Greg will
keep us up to date with progress of the charity, and maybe some pics?
Thanks for this update.

Good news

Iona told us recently about the Keep Well team submitting six abstracts to
the public health conference (in November). Five have been accepted for
poster presentations with one very likely to be upgraded to an oral
presentation – really excellent news, well done to the team. I think we
should be proud to share our work and our expertise and I’m personally
delighted when teams do so. Maybe once the posters are completed the team
could share pictures of them, although they may need to wait until after
the conference. The posters cover:

· Cardiovascular risk prevalence identified from Checks
· How physically active are you? Using the ScotPASQ screening tool in
MSK Podiatry Service
· Knowledge and Skills of staff involved in Keep Well. A joint
submission on behalf of all board areas
· Health Inequalities, engaging with people in deprived communities. A
joint submission on behalf of all board areas
· Delivering Keep Well Health Checks within General Dental Practices
· Health & Wellbeing Heart Function Programme

Good luck in November, we’re all wishing you well.

Quite interesting stuff

On Wednesday North Ayrshire Council Housing Services held a ‘drop in
anytime’ event at the Volunteer Rooms, High Street, Irvine. The new build
project for the Kiln Court development comprises of 16 new sheltered
housing units and a Social Services hub. This event gave the public the
opportunity to meet the main contractor and find out the details about this
exciting development. You will be kept up to date with any news related to
Kiln Court. If you want to see a picture of it you can, via Carena or
Facebook page (I saw it on FB).

I was interested to hear this week that from November 2014 North Ayrshire
will join Aberdeen City in a trial run of the Scottish Disclosure Scheme
for Domestic Abuse. Known as ‘Clare’s Law’, North Ayrshire women are to be
given the right to check on their partner’s violent past in a new pilot
scheme. An evaluation of the project and possible roll-out across the whole
of Scotland will take place in 2015.

As you know Self-Directed Support facilitates independence, greater choice
and the ability to direct your own support. Now there are even more
materials and information available at the click of a button, covering
legislation, guidance, national practice guides, guides for service users
and carers or information on direct payments. I’m sure some of you can
guess what I’m going to say, “check it out on Carena”!! Simply click on
the Self-Directed Support page on Carena
www.carena.org.uk/sele North Ayrshire Council link
also provides a series of factsheets and a five minute animated film that
has received very positive reviews
www.north-ayrshire.gov.uk/resident/health-and-social-care/accessing-social-services/personalisation-and-self-directed-support.aspx
. Do you think there is there anything else related to Self-Directed
Support that you feel would be helpful and should be made available?

The 9th September is Fetal Alcohol Syndrome Awareness Day and it’s a time
of year to reflect on all the hard work that is being done to raise the
awareness of the syndrome caused by mothers drinking alcohol during
pregnancy. NHS Ayrshire & Arran have supported the advice given by Sir
Harry Burns, CMO in 2012, and adopted the advice of ‘No Alcohol, No Risk’.
This ensures that all pregnant women receive the same advice that no amount
of alcohol is known to be completely safe in pregnancy. The only way to be
100% sure that a baby is not affected is for the mother to ‘pause’ from
drinking alcohol for the 9 months of her pregnancy…..the pregnant pause!

More good news

I love sharing good news, so I’m delighted to share that Staff Nurse Laura
Dempsie has completed an MSc in Psychosocial Interventions at the
University Of West of Scotland. I’m sure you will join me in congratulating
Laura on her dedication and hard work in achieving this qualification. Well
done Laura!

NHS Ayrshire & Arran’s Rainbow House has received a generous donation from
the mum of one of its young patients. Catriona Milne from Kilmarnock raised
a fantastic £1,802 by completing a sponsored five kilometres run at the
Tough Mudder endurance event in Edinburgh earlier this summer. Catriona’s
daughter, Emily Rose Anderson, attends Rainbow House, based at Ayrshire
Central Hospital. The donation will go to the Rainbow House Amenity Fund
which is used to purchase toys and support events and outings for young
patients. This includes ad yearly weekend trip to an
outdoor activity centre in Keswick, specially designed for physically
impaired children. Elaine Murray, Administration Manager, responding on
behalf of Rainbow House stated that this was an amazing donation, greatly
appreciated and many young people will benefit from it.

Remember the Care and Support Exhibition that’s taking place on Thursday 9
th October (Menzies Hotel, Irvine 12 noon to 6pm in case you forgot!!). Two
sponsors have now been confirmed, the Menzies Hotel and Big Blue Dog – no
honestly, that’s what they are called – it’s the design company that
supported the development of the Carena website. Sponsorship is a great way
of developing corporate partnerships and reducing our costs. Although we’ve
had over 70 services now committed to the event, many of them are our very
own, there’s still room to squeeze a few more in, but hurry!

Please, please, put some time in your diary to visit this exhibition, and
remember to encourage/support your patients, service users and carers to be
involved too. I know Iona will be reminding you about this one over the
coming weeks – but you can tell her you know all about it ‘cause I told you
(I might get some brownie points in prep for my appraisal).

More quite interesting stuff

Yesterday I attended the launch of the Dementia Strategy Commitment 11
worksteam (Quality and Excellent in Specialist Dementia Care). At the
event a new one-off self assessment document was launched – the 11
‘standards’ in the assessment cover:

· Legal matters and safeguards
· Person-centred care
· End of life care
· Medication and managing stress and distressed behaviours
· Care environment
· Food, fluid and nutrition
· Pressure area care/continence care
· Falls care
· Workforce planning and development
· Leadership
· Carer involvement

The self assessment covers specNHS
‘beds’ in private/council-run care homes/facilities). I’m sure some of you
will notice the similarity to the Older People in Acute Hospital inspection
framework, with some additional aspects reflecting the Mental Welfare
Commission visiting report ‘Dignity and respect: dementia continuing care
visits
http://www.mwcscot.org.uk/media/191892/dignity_and_respect_-_final_approved.pdf


In addition to the self assessment NHS Education Scotland are running a
development programme (face to face teaching, webex, action learning sets,
masterclasses etc) to support us in delivering continuous improvement. Our
representatives on the development programme are – Margaret Rooney,
Clinical Nurse Manager and Senior Charge Nurses Angela Ralston and Brian
Christie.

It will be a busy, but exciting time as this hugely important area of our
service continues to develop.

And nearly finally…

The Scottish Airshow is returning after a 22 years taking take place over
this weekend. On Saturday, there will be a free, family day at Low Green,
Ayr featuring a variety of attractions including a stunning air display.
The airshow will feature the Blades aerobatic team piloted by four ex Red
Arrows, the iconic Battle of Britain Memorial Flight which is comprised of
the Lancaster, Spitfire and Hurricane aircraft which will be joined by a
second Lancaster flown in from Canada especially for the airshow. Sunday’s
event at Glasgow Prestwick Airport has a variety of attractions for all
ages including the chance to get up close to some of the previous day’s
displaying aircraft, including the Battle of Britain Memorial Flight which
will do another air display before leaving for their next show. I’m a bit
disappointed that I can’t make it – so if you are going could you tweet
some picture for me to see please? Thanks (@dtbarron).

For full details on the latest news, events and services see Carena:
www.carena.org.uk

And actually finally

Just wondering if anyone took up the ballet opti
In the spirit of sharing I wanted to confess I didn’t go for a walk this
week, instead I played football with my six year old grandson – this was
not one of my wiser moves, next week I think I’ll revert back to having a
walk. Although I’ve heard some people suggest it’s ok to do both on the
one week …. whatever next, exercising every day?

Normal, and slightly more sensible, service will resume next week as Iona
is returning from her summer holidays.

Have a great weekend whatever you’re planning.

Derek

As Iona is on annual leave for the next couple of weeks, I have been let loose with her weekly email – hold onto your seats, this could take us anywhere! So here goes…

Some of you may know I’m a great supporter of us using social media to engage with each other, with colleagues more widely and most definitely with our wider public. I’m fairly new to our award winning website Carena, but since finding it I think it’s a great place to source and share info. It’s obvious it’s not new for loads of other people as this week Carena reached another milestone with 1 million page hits since its launch just over a year ago; no wonder with over 300 providers involved and almost 200 provider profiles. Excellent work from Isabel McKnight, Service Development Manager and her team. As we make progress with integration it’s good to see that a number of health colleagues are posting profiles – look out for more developments.

I ‘liked’ the associated Care & Support North Ayrshire Facebook page which means I get updates delivered directly to my own Facebook timeline (apparently I’m only one of over 200 who’ve liked it over the past few weeks as others catch onto how easy this is). Thanks to Carolanne Slaven and Hayley Parker from Business Support in Irvine for encouraging their networks to get involved and ‘like’ the page. This is important as it widens the audience, helps spread the word and links people into Carena. Hopefully you are also pointing your networks towards the page.

Continuing the social media theme, this week we held a social media and Twitter workshop (Iona mentioned it at the beginning of the month), which although held in Crosshouse Hospital was open for any staff from across the partnership to attend. If you want to look back on the discussion you can search for #nhsaaa .

As a key component of the configuratiithin the three Health and Social Care Partnerships, we are undertaking an options appraisal process around the management and governance of the Child and Adolescent Mental Health Service and Psychological Services. The output of this process has to be agreed by the end of September. We held the first on the multi-agency stakeholder events for Psychology on Tuesday 12th August and CAMHs on Wednesday 13th August. At these events the stakeholders were asked to review the long list of options and using the criteria agreed by the working groups agreed a short list of options. The second sessions will be held on 2nd and 4th of September where the participants will be asked to agree a preferred option for the management and governance of each of the services.

One giant step for mankind ! Ok, that’s a wee bit of an exaggeration, but this week saw the first meeting of the Strategic Planning Group, chaired by Councillor Dickson, and so it is an important step for the Partnership. There’s an important ‘watch this space’ related to the group as within the next month we have to have our strategic one year plan written, this will lead us into the following three year plan. So what?? Well this is going to be the foundation of what we want to achieve together, this could change the world (in North Ayrshire) – but I guess that will be up to us.

The Lookout Club sets sail with Lottery Funding - volunteers, service users, parents & carers within Fergushill Day Centre have set up their own independent community group called “The Lookout Club”. The aim of the club is to encourage more people with disabilities to be active in sport. To achieve this aim the group raised funds of their own, then applied for, and received, an award of £2000 from “The Big Lottery Fund. This allowed us to access outdoor sports at Castle Semple Activity Centre, Lochwinnoch where everyone has the opportunity to experience canoeing, sailing and speedboat rides, whatever their ability. It is hoped that through viewing the activities, pares will become confident that these and other outdoor pursuits are appropriate, safe and fun for all people with disabilities, even wheelchair users, and pass these thoughts onto others. The project continues to be a total success and enjoyed by all involved.

Some interesting events for your diaries.

Anam Cara Respite Service <http://carena.org.uk/providers/anam-cara-respite-support-service> is holding a Health Participation Event on Wednesday 3rd September 2014 from 2pm to 4pm. Guests and Carers are welcome to have their eyes tested by Specsavers Opticians, have hearing aids checked and batteries changed by Audiology services, access the Foot Care Plus Service, speak to Community Dentist and discuss any issues with AIMS Advocacy Service. Afternoon tea with home baking will also be available. For more information call 01505 684371.

Scotland’s third Inclusion Institute 3 day Conference is being held at the Seamill Hydro in West Kilbride between Tuesday 2nd and Thursday 4th September 2014, topics include Self-Directed Support, Children & Young People, Community & Friendships, Older People & Dementia and Asset Based Community Development. The aim is to share best inclusive practice from around the world and to learn and have fun together. The programme also includes fringe and evening events. For more details including costs and to book places click on the following link www.inspiringinclusion.com/events.aspx <http://www.inspiringinclusion.com/events.aspx> or contact June Dunlop at In Control Scotland at june.d@in-controlscotland.org.ukcall or 0141 559 5733.

The Care and Support Exhibition that Iona told us about recently will be taking place on Thursday 9th October from 12 noon to 6pm at the Menzies Hotel in Irvine. It’s free event and it’s open to everyone living or working in North Ayrshire – so if you’re interested in health, social care and community activities why not come along, and please encourage our service users to attend, there will be over 60 services showcasing on the day (hsocial care support provided by the Partnership and independent providers across North Ayrshire). Unfortunately I can’t be there as I’m in Edinburgh all day, but if you tweet about it I can engage virtually with the event.

A seminar entitled ‘Health and Social Care – The Way Forward’ is taking place on Friday 10th October from 9.15am to 4pm at the Grand Hall Complex in London Road, Kilmarnock. This event has been organised by the Ayrshire Learning and Development Exchange group which seeks to bring together those who work in Health and Social Services or who have an interest in improving services across Ayrshire. The group has been developed for all staff who are involved in providing services to people from health and social care in Ayrshire to come together, discuss practice and share resources. Discuss this with your manager and your colleagues and if you are keen to be involved, simply complete and return the attached nomination form to lorna.phillips@east-ayrshire.gov.uk <mailto:lorna.phillips@east-ayrshire.gov.uk> by Friday 12th September 2014.

Talking of awards!

Arrol Park has had another very successful year at Ayr Flower show. From the 29 entries made to various categories there were a number of awards made. See the attached file for the details. Well done to all the winners and to those who submitted entries.

A final call has been issued to people across Ayrshire and Arran to nominate their local healthcare hero for an accolade at the Scottish Health Awards 2014 ahead of the deadline on Monday 8th September. There are 16 award categories including the Nurses Award, the Volunteers Award, the Top Team Award and more. To nominate your healthcare hero visit www.scottishhealthawards.com <http://www.scottishhealthawards.com>

And on a similar theme, North Ayrshire Achieves, the employee recognition and awards scheme for North Ayrshire Council, is open for nominations until noon next Friday 12th September. Full details of this year’s North Ayrshire Achieves Awards ca be found on the Employee Recognition Pages <http://navigate.north-ayrshire.gov.uk/EmployeeInfo/EmployeeDev/EmployeeRecognition/EmployeeRecognition.aspx> of the Council intranet Navigate including how to nominate quickly and easily online <https://www.surveymonkey.com/s/YCRGLYT>

Whether it’s the Scottish Health Awards or North Ayrshire Achieves, there are some stunning examples of good and best practice across the Partnership and performances from individuals and teams that are well beyond the call of duty. Make sure that you nominate your colleagues before the closing dates and let our health and social care teams get the recognition they deserve.

And finally…

I know Iona likes to finish off with something a little different so I thought I’d share with you that I went for a walk this week, in itself not overly remarkable I admit. However my motivation came from reading the Ayrshirehealth blog <http://ayrshirehealth.wordpress.com/2014/08/20/somebody-has-to-change-by-fionacmcqueen/> by Fiona McQueen, who knows I might even go for a walk next week (maybe).

For those slightly more energetic among us - do you fancy learning ballet? - how about Bus Pass Ballet Classes??

If so, then dance teacher Marylin Killen is starting two new ballet classes aimed at adults from Tuesday 2 September 2014. Bus Pass Ballet for the over 50’s is on Tuesday mornings at 10am and Mum’s Ballet is on Tuesday evenings at 7.30pm. Classes will be held in West Kilbride Parish Church Hall.

Tutus are not required, just loose, comfortable clothing, although if you have ballet shoes then do take them along (please note Doc Martin’s don’t count a ballet shoes). The cost for each class is £4. For more information call Marylin on 01294 822800.

Call security
I can exclusively reveal that Iona has her own security detail, the attached picture captures her in full flow at the Marymass Parade flanked by her minders. I didn’t realise that she had her own security! Senior positions do bring their own chall some perks. Seriously, it’s good to see our Partnership Director and Directors from North Ayrshire Council supporting local events, I know a lot of staff were also there.

I must say thanks to our undercover reporter for the photo (if you scower Twitter you might find out who that is)!

For full details on the latest news, events and services see Carena: www.carena.org.uk <http://www.carena.org.uk/>

Have a great weekend and I will speak to you again next week same time, same place – if you’ve got something you thing I should include in the email please let me know.

Derek

Derek Barron
Associate Nurse Director, NHS Ayrshire & Arran and Lead Nurse for North Ayrshire HSCP

Grounded in reality by @nhshmt @weeklyblogclub #nhsaaa

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I was invited to speak at a local event to promote the importance of public relations and engagement. It seemed to go OK. Afterwards a senior doc said he was “amazed” as he had “no idea the role covered so much.”NHS Highland logo

Some three days later he called me. “I was thinking a lot about public relations. Can you help me?”

“Can you laminate me some posters?”

“Sure”, I said and he was a happy…

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